30-day request windowMeasured from confirmed delivery
AFTER-SALES POLICY
Returns, handled
with clarity.
A practical process for requesting a return, reporting an order problem and understanding when a refund, replacement or credit may be available.
Policy summary
RMA requiredDo not return items without approval
Original conditionPackaging and traceability intact
Inspection before resolutionRefund, replacement or credit confirmed
THE RETURN PROCESS
Four steps, one traceable path.
Contact us before sending anything back. An approved request includes the correct destination, reference and handling instructions.
- 01
Describe the request
Provide the order, part number, quantity, reason and supporting evidence.
- 02
Receive authorization
We review eligibility and issue an RMA reference with return instructions if approved.
- 03
Pack and return
Protect the devices, preserve labels and use the authorized destination and carrier method.
- 04
Inspection and resolution
After inspection, we confirm the applicable refund, replacement, repair or account credit.
Do not ship a return before receiving authorization.
Request an RMAThe address shown elsewhere on this website may not be the correct returns facility. Unauthorized returns may be delayed, refused or sent back.
01
Scope of this policy
This Refund & Returns Policy applies to eligible products purchased directly from Guangdong Renmao Electronics through motsemi.com, unless a quotation, order acknowledgment, distribution agreement or other written contract states different return terms. For business orders, those agreed terms take priority to the extent permitted by law.
If you bought an MOT product from a distributor, marketplace or other seller, contact that seller first. Their return process and proof-of-purchase requirements apply to that transaction.
Mandatory rights remain available
Nothing in this policy excludes or limits a remedy or withdrawal right that cannot legally be excluded. Where applicable consumer law gives you stronger or additional rights, that law prevails.
02
Return eligibility
Unless your order terms or mandatory law provide otherwise, contact us within 30 calendar days after delivery to request a return. A request within the window does not by itself authorize shipment or guarantee a refund.
For a standard return, the items should be:
- Purchased directly from MOT and supported by an order number, invoice or other proof of purchase.
- Unused, uninstalled, unmodified and in resalable condition.
- In the original carrier, reel, tray, tube or packaging with labels, lot codes and date codes intact.
- Protected from electrostatic discharge, moisture, contamination and physical damage.
- Returned in the approved quantity and within the deadline stated in the RMA instructions.
Reasonable inspection allowed by mandatory consumer law will not be treated as use beyond what that law permits.
03
Non-returnable items
The following are normally not eligible for a change-of-mind return, except where the item is defective, MOT supplied the wrong item, or mandatory law requires another remedy:
Opened or handled devices
Devices that have been installed, soldered, electrically tested, programmed, altered or removed from protective packaging in a way that affects condition or traceability.
ESD or moisture integrity lost
Opened moisture-barrier bags, compromised seals or humidity indicators, or products exposed to unsuitable storage and handling conditions.
Custom and special-order items
Programmed, custom-marked, customer-specific, specially sourced, cut-tape, custom-reel or other products identified as non-cancellable/non-returnable before purchase.
Samples and final-sale items
Complimentary evaluation samples have no refundable purchase value. Items clearly identified as final sale or NCNR are subject to the stated terms.
04
Damaged, incorrect or defective items
Inspect the shipment promptly after delivery. If the package is damaged, the quantity is short, the part number is incorrect or you believe a device is defective, contact us as soon as practical—preferably within five business days for visible shipping issues.
Keep the products, labels, reels or trays, outer packaging and carrier documents. Do not discard, return or destructively test the material until we provide instructions. We may request photographs, measurements, application conditions, lot/date-code details or samples for failure review.
If our review confirms an MOT fulfillment error or covered defect, we will arrange an appropriate remedy, which may include replacement, repair, refund or account credit. MOT will cover reasonable authorized return shipping for a confirmed MOT error or covered defect, subject to applicable law and the written RMA instructions.
06
Packing and return shipping
Use ESD-safe and, where applicable, moisture-protective packaging appropriate for semiconductor devices. Place the RMA reference on the outer shipping documentation without covering original product or traceability labels. Return every authorized item, accessory and document requested.
For an eligible return that is not caused by an MOT error or covered defect, you are responsible for return freight, insurance, customs clearance, duties and the risk of loss until the shipment reaches the authorized facility. Use a trackable service and keep the receipt. Do not declare a false customs value.
We are not responsible for damage caused by insufficient packaging, unauthorized routing or handling that occurs after delivery to you and before receipt at the authorized return facility.
07
Inspection
We inspect returned material for identity, quantity, condition, packaging integrity and traceability. Technical or quality claims may require additional testing and may take longer than a standard unopened return.
We will notify you whether the return is accepted and which remedy applies. Items outside the authorization, missing traceability, damaged by handling or inconsistent with the stated condition may be rejected or receive a reduced refund where permitted by law. We will explain the reason and agree on disposition before reshipping or disposing of rejected material.
08
Refunds
After an eligible return is received, inspected and approved, we normally initiate the refund within five business days. Refunds are issued to the original payment method unless we agree in writing to an account credit or another lawful method.
| Situation | Typical treatment |
|---|---|
| Confirmed MOT fulfillment error or covered defect | Approved product amount and authorized shipping remedy; applicable taxes handled as required. |
| Eligible standard return | Approved product amount; original expedited shipping and return shipping are normally not refundable. |
| Customs duty, bank fee or exchange-rate difference | Handled by the relevant authority or provider unless MOT collected it and applicable law requires reimbursement. |
| Partially accepted return | Refund or credit is limited to the quantity and value accepted after inspection. |
Bank, card and payment-provider posting times are outside our control and may add several business days. If an approved refund has not appeared after the provider’s normal processing period, contact the provider first and then send us the order and refund reference.
09
Exchanges and cancellations
For an incorrect, damaged or confirmed defective item, we may offer a replacement instead of a refund when stock is available and that remedy is appropriate. Replacement availability and timing are confirmed through the RMA process.
Contact us immediately if you need to cancel or change an order. We will try to help before processing or shipment, but cancellation is not guaranteed. Custom, specially sourced or NCNR items may become non-cancellable when the order is accepted or work begins. Once an order has shipped, the applicable return process applies.
10
Consumer rights and contact
Some jurisdictions give consumers a statutory cooling-off period for online purchases or specific remedies for goods that are defective or not as described. These rights may differ from commercial return rights for business buyers. This policy does not replace rights that cannot be waived by contract.
The policy version in effect when your order is placed applies to that order unless applicable law or written terms require otherwise. We may update this page for future orders when our process or legal obligations change.
RETURNS SUPPORT
MOT / Guangdong Renmao Electronics
support@motsemi.comInclude your order number and full part number. We will provide the correct return destination after authorization.